Troubleshoot:new laptop got blue screen windows 7

new laptop got blue screen windows 7

how do i get rid of this blue screen.
do i have to remove a particular update from windows? i am running windows 7 thanks.

Keys to the Problem new laptop got blue screen windows 7


Hi kim ludkin,
When do you exactly get the BSOD error on the screen? Like, does this happen when you open some application?
Let us know the exact STOP code you are getting.
Blue screens (BSOD’s) are mostly due to hardware and sometimes due to incompatible software.  In a lot of cases it is a corrupted driver or a driver conflict.  The most common causes
of blue screens are overheating, faulty RAM, and video card problems.
When a program stops working, Windows can check for a solution for you.
Even if Windows didn't find a solution when the problem first occurred, Windows may have found a solution since.
To check whether Windows has found solutions, follow these steps:

Click Start, and then click Control Panel.
Or point to Settings, and then click Control Panel.
In Control Panel, double-click Problem Reports and Solutions.
Or click System and Maintenance, and then click Problem Reports and Solutions.
In Problems Reports and Solutions, in the Tasks pane (on the upper left side of the window), click Check for new solutions.
Windows will check for solutions to problems.
This process may take a few minutes or more.
If a message is displayed indicating No new solutions found, click Close.
Or, if any links appear under Solutions to install or Information about other problems, click each of the links and follow the steps provided to solve those problems.Collapse
this tableExpand this table
NOTE - Some problems and solutions can only be viewed and fixed by an administrator.
Therefore, you must log on to the computer by using an administrator account to view and fix these problems.
If the above steps do not assist, follow the steps mentioned in the Microsoft article for further assistance, check after each step if the issue is resolved:
http://support.microsoft.com/kb/958233
Also there is a setting that will prevent the system restarting immediately after a crash like that, and so allow you to see the BSOD?

1.
Click Start and then click Control Panel
2.
Select the ‘view by’ option as small icons.
3.
Now select the option of System and select advanced system settings, (on the left).
Accept the "Windows will need your permission to continue" if it appears
4.
Now click the Settings button under "Startup and recovery".

5.
In the new window, remove the tick for "Automatically restart" under System failure.

That will at least let you see the BSOD message when the system restarts and will allow you to write down the full message.
You will need to turn off the computer manually afterwards.
Try to note the exact error message you are getting and notify us about it to assist you better.

Hope this helps.
Let us know the results.
Thanks,
Meghmala – Microsoft Support
Visit our Microsoft Answers Feedback Forum and let us know what you think


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by roxioupdate3 | 2016-06-14 11:51